Challenges and Opportunities of OB
Improving Customer service:
OB can contribute to improving an organizational performance by showing that how employees attitude and behavior are associated with customer satisfaction.
In that case service should be first production oriented by using technological opportunities like computer, internet etc.
To improve the customer service need to provide sales service and also the after sales service.
Improving people skills:
Designing motivating jobs, how creating the effective teams, techniques for improving interpersonal skills.
In that case managers need to develop behavioral skill and need to create effective team in the organization by providing training.
Sometimes employees don’t want to learn lesson. In that case managers face some problem and this is the challenge for the managers.
Empowering People:
Empowering is to authorize another person, or group, to have the freedom to act, think, respond, initiate, and make decisions affecting their area of given responsibility.
Managers empower staff. Leaders empower their leaders. Parents empower their children. Teachers empower their students. Pastors empower their congregations. Those that empower others do so through educating, resourcing, evaluating, and guiding.
Dr. Stephen Covey describes empowerment this way-
“Give a man a fish and you feed him for a day. Teach him to fish and you feed him for a lifetime.”
Stimulating innovation and change:
Victory will go the organization the maintain their flexibility, continually improve their quality and beat their competitor in market place. An organization’s employees can be major block in change, the challenge to the manager to stimulate their creativity and tolerance for change.
For an instance; For using cloths peoples choice are changing day by day so to capture the new customer the fashion designer need to innovate new dresses with new design to cope with the present environment of peoples choice.
Coping with Temporariness:
Survival for the organization, is need to move fast and flexible and innovative in their products, jobs are redesigned, task are done by flexibility, trained old employees with new technology, better understanding of change, overcome resistance to change, create organizational culture.
For an instance; In the year 2000 we was used to use the Nokia 1100 mobile phone but now we are used to using smart phone.
So the company need to improve the product with new technologies.
Working in network organization:
Global working through one link i.e. INTERNET, technology changes the people to work together and communicate at thousand miles, people can work from their home and non office locations.
For an instance; by facebook we can increase our networking by the use of technology.
Helping employees Balance work-life conflicts:
Flexible Working hours, reporting time, creating opportunities for employees, job security, design workplace and jobs.
For an instance; for a individual one is professional life and another one is family life. In that case the individual should be very punctual to get the balance of work-life conflict.
Improving Ethical Behavior:
- Manager shouldn’t place an order on which subordinate don’t agree
- Define clearly the right and wrong conduct
- Fair policy and appropriate system
- Increase confidence and trust over organization
- Have some logic against order you place to employees.
