Five simple steps to listening well.
Listening expert Richard Mullender has successfully counseled about 50 suicidal people. Now he helps business leaders become better communicators.
- Know what you’re looking for in the conversation and guide your responses to that goal.
- Don’t ask questions and instead let the other person talk.
- Listen for keywords that give away intentions.
- Test your understanding by asking for clarity on key points.
- Persuade the other person by using their own language and key words.
Courtesy: BBC News
